Is Orbitz Legit? Reviews (It’s 100% Legit) In 2024

When planning a trip, the last thing anyone wants is uncertainty about the legitimacy of their chosen travel platform.

Is Orbitz Legit? Orbitz, a prominent name in the realm of online travel agencies, often comes under scrutiny regarding its credibility.

As travelers seek seamless experiences and reliable bookings, the question of whether Orbitz is indeed legitimate surfaces frequently.

Exploring its reputation, services, and user experiences is crucial in determining the trustworthiness of this widely-used platform.

Is Orbitz Legit

Background and History

The company was founded by a consortium of major airlines and has since evolved into a prominent player in the online travel industry.

Acquired by Expedia Group in 2015, Orbitz operates as one of its subsidiaries.

Services Offered by Orbitz

Orbitz, as an online travel agency, offers a range of services to facilitate travel arrangements:

Flight Bookings

Orbitz provides a comprehensive platform for searching and booking flights across various airlines worldwide.

Users can filter options based on price, airline preference, timing, and layovers, ensuring a tailored booking experience.

Hotel Reservations

With an extensive database of hotels globally, Orbitz allows users to find accommodations that suit their preferences.

Filters for location, amenities, price range, and user reviews aid in making informed decisions.

Vacation Packages

Orbitz offers bundled vacation packages that often include flights, hotels, and sometimes additional services like rental cars or activities.

These packages aim to provide convenience and potential cost savings for travelers planning entire trips at once.

Car Rentals

Users can also book rental cars through Orbitz, selecting from various car types, companies, and pickup/drop-off locations, streamlining the process of securing transportation at their destination.

Cruise Bookings

For those interested in cruises, Orbitz facilitates bookings for different cruise lines, offering options for destinations, cabin types, and onboard amenities.

Activities and Attractions

Additionally, Orbitz provides information and booking options for various activities and attractions at travel destinations, helping users plan their itineraries with ease.

Travel Insurance

Orbitz often offers travel insurance options, providing users with coverage for trip cancellations, medical emergencies, baggage loss, and other unforeseen circumstances.

Rewards Program

The Orbitz Rewards program allows users to earn Orbucks, the platform’s loyalty currency, by booking flights, hotels, or packages. These can be redeemed for discounts on future bookings.

Mobile App

Orbitz has a user-friendly mobile app that enables users to access and manage their bookings on the go, providing convenience and flexibility during travel.

Orbitz aims to streamline the travel planning process by offering a diverse range of services, catering to various preferences and travel needs.

Is Orbitz Legitimate?

orbitz reviews

Yes, Orbitz is a legitimate online travel agency that has been in operation for years, providing various travel services such as flight and hotel bookings, vacation packages, and car rentals.

While occasional issues may arise, overall, it is a reputable platform used by many travelers worldwide.

Trustworthiness and Reliability

Orbitz is a legitimate and reliable platform backed by years of service in the travel industry. It operates under the Expedia Group umbrella, ensuring credibility.

User Reviews and Feedback

User reviews on various platforms generally depict a mix of positive and negative experiences.

While some praise the ease of use and competitive pricing, others raise concerns about customer service and unexpected charges.

Comparison with Competitors

When compared to other online travel agencies, Orbitz stands out for its user-friendly interface and competitive pricing.

However, competitors might offer different perks or discounts, making it essential for users to explore multiple platforms before making a booking decision.

Safety and Security

Safety and security are fundamental concerns for travelers when using online platforms like Orbitz. Here’s an overview of Orbitz’s safety and security measures:

Payment Security

Orbitz employs robust encryption technology and secure payment gateways to protect users’ financial information during transactions.

This encryption helps safeguard credit card details and other sensitive data from unauthorized access.

Data Protection

Orbitz has stringent measures in place to safeguard user’s personal information. These measures include protocols to prevent unauthorized access,

data breaches, and the misuse of personal data, adhering to industry standards for data protection and privacy.

Account Security

Users are encouraged to create strong passwords and enable two-factor authentication to enhance the security of their Orbitz accounts.

Two-factor authentication adds an extra layer of protection by requiring a secondary verification step, typically through a mobile device.

Secure Booking Environment

Orbitz operates within a secure online environment, utilizing secure connections (HTTPS) to ensure the confidentiality and integrity of users’ interactions with the platform.

This secure browsing environment is essential for protecting users’ information while browsing and making bookings.

Compliance and Certifications

Orbitz adheres to industry standards and regulations concerning data security and privacy.

Compliance with regulations such as the Payment Card Industry Data Security Standard (PCI DSS) demonstrates a commitment to maintaining high-security standards.

Customer Support and Reporting

In the event of any security-related concerns or suspicious activities, Orbitz provides accessible customer support channels.

Users can report issues, seek assistance, or inquire about security-related matters through various means, including phone, email, or online chat.

Regular Security Updates

Orbitz regularly updates its systems and software to address potential vulnerabilities and enhance security measures.

These updates aim to protect against emerging threats and ensure a safe and reliable platform for users.

Transparency and Communication

Orbitz maintains transparency regarding its security practices and communicates relevant information to users regarding security best practices and any potential security-related updates or incidents.

Customer Support and Assistance

Customer support and assistance are vital aspects of any service-oriented platform like Orbitz. Here’s a detailed look at how Orbitz provides support to its users:

Multi-Channel Support

Orbitz offers multiple channels for customer support, including:

  • Phone Support: Users can reach Orbitz customer service representatives via phone for immediate assistance with bookings, inquiries, or issues related to their travel plans.
  • Email Support: Users can communicate with Orbitz support via email, allowing for more detailed discussions or documentation of concerns.
  • Live Chat: A real-time chat feature on the Orbitz website enables users to chat with support representatives online, receiving quick responses to their queries.

Accessibility and Availability

Orbitz aims to ensure accessibility to customer support around the clock, offering 24/7 assistance for travelers facing emergencies, needing last-minute changes, or encountering issues during their travels across different time zones.

Assistance with Bookings and Changes

Customer support assists users with various aspects of their bookings, including:

  • Booking Assistance: Guiding users through the booking process, helping them find suitable options based on preferences and needs.
  • Modifications and Cancellations: Assisting users with changes to their bookings, such as modifying flight details, changing hotel reservations, or canceling bookings as per Orbitz’s policies.

Problem Resolution

Orbitz’s customer support team aims to address and resolve issues faced by users promptly and efficiently.

This includes handling complaints, addressing payment discrepancies, or resolving disputes related to bookings.

Communication and Follow-Up

Upon reaching out to customer support, Orbitz strives to maintain open communication with users, providing updates on the progress of issue resolution and ensuring that users’ concerns are acknowledged and addressed promptly.

User Feedback and Improvement

Orbitz values user feedback and continuously seeks ways to improve its customer support services based on user experiences and suggestions.

Orbitz’s Refund and Cancellation Policies

Orbitz has specific policies in place regarding refunds and cancellations, varying based on the type of booking, fare, and the terms set by airlines, hotels, or other service providers.

Here’s an overview of Orbitz’s refund and cancellation policies:

Terms and Conditions

Understanding the terms and conditions associated with a booking is crucial, as they dictate the eligibility for refunds or cancellations.

These terms can differ based on the type of service booked (flights, hotels, vacation packages, etc.) and the fare or rate chosen.

Refundable vs. Non-Refundable Bookings

Orbitz offers both refundable and non-refundable booking options. Refundable bookings typically allow for cancellations with a refund, albeit sometimes with associated fees.

Non-refundable bookings might not allow cancellations or offer refunds, or they may have strict conditions for doing so.

Refund Process Overview

For bookings eligible for refunds, users need to follow the outlined procedures specified by Orbitz:

  • Cancellation Timeline: Users must cancel bookings within the specified cancellation window to qualify for a refund.
  • Refund Processing Time: Refunds for eligible cancellations may take time to process, varying based on the service provider’s policies. It might take days or weeks for the refund to reflect in the user’s account.

Cancellation Fees and Penalties

Certain bookings, especially non-refundable ones or those canceled outside the allowable window, might incur cancellation fees or penalties.

These fees can vary based on the service provider’s policies and the terms of the booking.

Airlines’ Policies

For flight bookings, the refund and cancellation policies are often subject to the specific rules and regulations set by the airlines. Some airlines offer more flexible cancellation policies, while others might have stricter guidelines.

Hotel and Accommodation Policies

Similarly, hotel reservations through Orbitz might have diverse cancellation policies based on the hotel’s terms.

Some hotels offer free cancellations up to a certain date, while others might charge a penalty for late cancellations.

Tips for Using Orbitz Safely

Here are concise tips for safely using Orbitz:

  1. Secure Your Account: Create strong passwords and enable two-factor authentication for account security.
  2. Review Booking Details: Double-check all details before confirming bookings to avoid mistakes or misunderstandings.
  3. Understand Policies: Familiarize yourself with Orbitz’s refund, cancellation, and privacy policies for clarity on terms and conditions.
  4. Use Secure Networks: Make bookings on secure and private networks to protect personal information during transactions.
  5. Stay Updated: Keep track of any updates or changes in Orbitz’s policies or security measures for a safe booking experience.

People also ask

Is Orbitz a trustworthy website?

Orbitz is generally considered trustworthy due to its established presence, reliable services, and association with the Expedia Group, a reputable travel conglomerate.

However, individual experiences may vary, so it’s advisable to review user feedback and policies before making bookings.

Which site is better Orbitz or Expedia?

Choosing between Orbitz and Expedia often depends on personal preferences and specific travel needs.

Both platforms, owned by Expedia Group, offer similar services and deals.

Orbitz may stand out for its user-friendly interface, while Expedia might provide a broader range of options.

It’s advisable to compare prices, deals, and user reviews to determine which better suits individual preferences for a particular trip.

Is Orbitz run by Expedia?

Yes, Orbitz is owned and operated by Expedia Group, a major player in the online travel industry.

Expedia acquired Orbitz in 2015, consolidating both platforms under its umbrella while maintaining them as separate brands.

Is Orbitz non refundable?

Orbitz offers both refundable and non-refundable booking options.

The refundability depends on the type of booking, fare, and the specific terms and conditions set by the service provider (airline, hotel, etc.).

It’s essential to check the booking details and policies at the time of purchase to understand if a booking is refundable or non-refundable.


In conclusion, Orbitz is a legitimate online travel agency that has been in operation for many years.

It is a well-established platform that offers a wide range of travel services, including flight bookings, hotel reservations, and vacation packages.

While some customers may have had occasional issues or concerns, overall, Orbitz has a positive reputation in the travel industry.

As with any online service, users need to exercise caution, read reviews, and follow best practices when making bookings.

Ultimately, Orbitz can be a reliable and convenient option for those looking to plan and book their travel arrangements online.

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